FAQ's
Frequently Asked Questions (FAQs)
1. What products do you sell?
We specialize in stylish and functional home essentials including humidifiers, wall clocks, table lamps, and wall lights — all designed to elevate your living space.
2. Where do you ship from?
We work with trusted global suppliers. Most of our products are shipped directly from our fulfillment centers abroad. Delivery times are typically between 7–15 business days, depending on your location.
3. How long does shipping take?
Shipping usually takes 7–15 business days, but can vary based on product availability and destination. We’ll provide tracking info as soon as your order ships.
4. Do you offer free shipping?
Yes! We offer free standard shipping on all orders — no minimum purchase required.
5. How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number and a link to track your delivery in real time.
6. What if I receive a damaged or defective item?
We’re sorry to hear that! Please contact us at [your support email] within 48 hours of receiving the item, and we’ll arrange a replacement or refund as needed.
7. Can I return or exchange my order?
Yes. We offer a 30-day return policy on most items. Products must be unused and in original packaging. Please visit our Returns & Exchanges page for full details.
8. Do you offer warranties on your products?
Some of our products come with a limited warranty. Check the individual product descriptions or contact us for specific warranty information.
9. How can I contact customer service?
You can reach us at [your support email] or via our Contact Us page. We typically respond within 24–48 hours.
10. Are your products safe and certified?
Yes, all our electronic products meet standard safety and quality certifications required for international shipping.